Passengers are losing out on money they are entitled to claim back when they don’t take a booked flight, says consumer group Which?
The watchdog said that airline customers are within their rights to claim back Air Passenger Duty but often don’t because carriers make the process too complex.
And it’s no trifling amount, either, with some APD amounting to over £100 for a long-haul premium cabin flight.
Many airlines charge a fee to process the claim, deterring customers further.
Which? spokeswoman Rochelle Turner said: “In some cases it costs at least twice as much to reclaim the tax as the tax itself.”
