Bali has unveiled its first immigration service center inside a shopping mall, bringing visa and residency services closer to tourists, expatriates and local residents.
The new Immigration Lounge has opened at Discovery Mall Bali in Kuta, one of the island’s busiest tourism districts. Operated by the Ngurah Rai Class I Immigration Office, it is the first immigration facility in Bali to be located inside a retail complex.
The lounge is designed to reduce the need for visitors to travel to the main immigration office in Jimbaran, offering a more convenient option for people staying in Kuta, North Kuta and nearby tourist areas.
Ngurah Rai Immigration Office chief Bugie Kurniawan declared to local media that the new facility reflects Indonesia’s efforts to modernize public services and improve accessibility for both residents and international visitors.
“We hope this Immigration Lounge presents a new face for immigration services by bringing them closer to the public,” he said. “Our goal is to provide faster, more convenient and higher-quality services while continuing to innovate as travel needs evolve.“
The facility provides a range of immigration services, including Indonesian passport applications, Visit Stay Permits, Limited Stay Permits (KITAS), Permanent Stay Permits (KITAP), and Indonesia’s Golden Visa program for long-term investors and high-net-worth individuals.
The Immigration Lounge is open Monday through Friday from 10 a.m. to 5 p.m.
Discovery Mall was selected because of its high volume of tourist and local traffic. Immigration officials believe the location will allow visitors to complete paperwork while taking advantage of the mall’s restaurants, shops and other amenities.
International arrivals down compared to 2025
The opening comes as Bali experiences a softening in international travelers’ demand due to global travel disruptions.
According to Bali’s Central Statistics Agency (BPS), the island recorded 2,598,143 international visitor arrivals during the January–May 2026 period. Compared with the same period in 2025, the number of foreign visitors declined by 1.77%.
Australia remained Bali’s largest inbound market with 646,131 arrivals, up 5.44% year-on-year. China ranked second with 243,389 visitors, posting a robust 11.23% increase, while India recorded 222,470 arrivals, down by 5.29%. South Korean arrivals fell 15% to 111,800, and stands now behind UK visitor numbers, although down by 11.97% to 112,723. Japan is however up by 8.43% to 75,677 travelers.
Officials attributed the slowdown to flight disruptions linked to instability in the Middle East and jumping air fares.
