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Bed bugs biggest hotel cleanliness fear
Eighty per cent of travellers are concerned about bed bugs when staying at a hotel.
But only eight per cent of hotel guests have actually experienced bed bugs.
The findings come from a poll of more than 2,200 people by online travel community TripAdvisor.
The research found that cleanliness, quiet and customer service were the top three issues for hotel guests.
When asked what ruins a hotel stay, 54% said unclean rooms, 14% cited noisy guests and 11% pointed to poor hotel staff or service.
Thirty-eight per cent of travellers think the dirtiest part of a hotel is the carpet, 37% speculate that it is the bedspread, 11% believe it’s the television remote control and another 11% think it is the bathroom.
Sixty-eight per cent have experienced a dirty carpet, 64% have dealt with non-working appliances, and 59% have waited as their room was not ready at check-in, according to the worldwide survey.
When asked what makes a hotel great, 30% said location is the most important factor, while 29% cited comfortable beds, and 24% said hotel staff or great service.
Seventy-eight per cent of travellers said hotels are often “as advertised” while 17% said they are rarely as advertised.
Sixty-six percent of travellers said B&Bs are “as advertised,” 20% said they are rarely so.
Ninety-two per cent said they planned to stay at a hotel or B&B in the next 12 months.
Nineteen per cent will stay at a hotel or B&B more than 10 times in the coming year, and 45% plan two to four stays.
Michele Perry, vice president of global communications for TripAdvisor, said: “Your hotel experience can make or break your vacation and we’ve found that travellers don’t ask for much. Cleanliness is the top travel requirement among TripAdvisor members and that doesn’t seem like too much to ask.”
by Phil Davies
Phil Davies
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