Canada’s regulator will investigate airlines’ actions in flight disruptions in Puerto Vallarta, Mexico in the aftermath of the recent cartel violence.
Canadian airlines halted service a week ago with little notice following violence in multiple areas of Jalisco state.
The Canadian Transportation Agency will look at whether airlines did enough to get travelers home quickly and whether they met the standard of care.
Some passengers complained they were left stranded for days.
The CTA says it will investigate whether airline met their responsibilities to customers.
“This entails gathering evidence to make sure that airlines met all requirements stipulated in the applicable laws and regulations pertaining to this specific event,” the CTA said.
The CTA says if an airline is in violation, it could lead to enforcement action such as a civil penalty.
Canadian airlines are required to rebook passengers within 48 hours free of charge during major disruption outside of the airline’s control.
This includes the option of rebooking customers on other airlines and from other airports if safe and practical to do so.
Canadian media reported some travelers had to wait up to five days to get home.
