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Heathrow Airport praises passenger cap effect as delays ease
Heathrow Airport insists its passenger cap is working.
Disruptions have stabilised chief executive John Holland-Kaye says.
“Passengers are seeing better, more reliable journeys since the introduction of the demand cap,” Holland-Kaye said
“I want to thank all my colleagues across the airport for their amazing work in getting people away on their holidays.”
“This has only been possible because of the collective and determined efforts of airport, airlines and wider Team Heathrow teams.”
The cap of 100,000 daily passengers was introduced to improve reliability amid acute staff shortages.
Air travellers at many UK have faced months of disruption.
However Heathrow has been among the worst-affected.
Heathrow also asked airlines to stop selling tickets for summer travel.
Heathrow said the cap ‘delivered improvements to passenger experience, with fewer last-minute flight cancellations ‘.
“A review is being conducted into ground handling capacity, 1,300 more workers have been hired and security is back at pre-pandemic levels,” the airport said.
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