United Kingdom
United States
Asia Pacific
JetBlue adds live chat to app
JetBlue has announced a partnership with Gladly to enable JetBlue customers to use live chat directly within the JetBlue app.
Customers can chat with the airline’s customer support team in real-time.
JetBlue also offers customer support communication via voice call, email, text and social messaging.
"Our partnership with Gladly has always been about meeting customers where they are, on any channel they choose," said JetBlue vice president Frankie Littleford.
We’re excited to extend the convenience for customers to chat with our team without ever having to leave our mobile app."
The app’s chat feature is similar to other customer-agent communications the airline uses, and can be integrated in a single interface.
This means customers have the option to switch communication modes mid-conversation if needed.
The iOS version is now live with Android rolling out in the coming weeks.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Tony from Gatto’s Pizza on Columbus’s Unique Pizza Trail
Sophia Hyder Hock on Global Social Inclusion in Tourism
Sustainable Tourism: Don Welsh on Community Values and Global Collaboration
Jane Cunningham: Enhancing European Engagement in Tourism
Kristin Dunne: Navigating Destination Strategy
Revolutionizing Mobile Connectivity: Boris Bijlstra on HUBBY eSIM
Capturing Glasgow’s Vibrancy: An Interview with Susan Deighan, Chief Executive of Glasgow Life
Lebua Hotel & Resorts: Rajan Khurana on Hospitality and Bangkok’s Charms
Sustainable Tourism and Growth: Insights from Chiravadee Khunsub from Tourism Authority of Thailand
Revolutionizing Travel: SmartSIM USA’s Dale Takio Unveils the Power of E Sims
TravelMole Interview with Hishan Singhawansa, Deputy CEO of Cinnamon Hotels & Resorts, Sri Lanka
Unveiling the Essence of Magari Tours: A Dive into Authentic Italian Experiences
EU airports bring back 100ml liquid rule
British Airways passengers endure 11-hour 'flight to nowhere'
CLIA: Anti-cruise demos could cause itinerary changes in Europe
Co-pilot faints, easyJet flight issues ‘red alert’
Dozens fall ill in P&O Cruises ship outbreak