United Kingdom
United States
Asia Pacific
JetBlue adds live chat to app
JetBlue has announced a partnership with Gladly to enable JetBlue customers to use live chat directly within the JetBlue app.
Customers can chat with the airline’s customer support team in real-time.
JetBlue also offers customer support communication via voice call, email, text and social messaging.
"Our partnership with Gladly has always been about meeting customers where they are, on any channel they choose," said JetBlue vice president Frankie Littleford.
We’re excited to extend the convenience for customers to chat with our team without ever having to leave our mobile app."
The app’s chat feature is similar to other customer-agent communications the airline uses, and can be integrated in a single interface.
This means customers have the option to switch communication modes mid-conversation if needed.
The iOS version is now live with Android rolling out in the coming weeks.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Kittipong Prapattong’s Plan for Thailand’s Tourism Growth: Taxes, Visas, and Campaigns
James Jin: Didatravel’s Journey from China to Global Reach and the Impact of AI on Travel
Darien Schaefer on Pensacola’s Evolution: From Small Town to Global Destination
Florida Tourism’s Next Frontier: Dana Young on Expanding Beyond the Classics
Patrick Harrison on Tampa Bay Tourism’s Resilience and Marketing Strategy
Bubba O’Keefe on Clarksdale’s Vibrant Music Scene
Commemorating Elvis and Embracing Tupelo’s Culture with Jennie Bradford Curlee
Craig Ray and the Expansion of the Blues Trail
Presenting Mississippi’s Cultural Trails with Katie Coats
Robert Terrell: A Journey Through BB King’s Influence
Rochelle Hicks: Celebrating Mississippi’s Musical Legacy
Exploring Jacksonville with Katie Mitura: The Flip Side of Florida
Dozens fall ill in P&O Cruises ship outbreak
Boy falls to death on cruise ship
Turkish Airlines flight in emergency landing after pilot dies
Unexpected wave rocks cruise ship
Woman dies after going overboard in English Channel