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Kuoni names new UK boss
A former RAC services director has been named managing director of Kouni UK.
Nick Hughes takes up the role vacated by the departure of long time UK boss Sue Biggs on August 15.
Before working at the RAC, Hughes was head of business services for American Express and engagement manager for McKinsey.
A statement from the Swiss-owned operator said Hughes would work together withh the company’s Style division head Reto Wilhelm to further develop Kuoni UK’s market position, drawing on his “wide experience in marketing and customer focus”.
The statement added that with customer behaviour becoming ever more short-term and difficult to predict, “customer focus and service alignment are coming to play an increasingly prominant role at any tour operator. Developing and utilising the tools and facilities required and harmonising these effectively with the Kuoni buisness model makes sizeable demands on the heads of all the business units within the Kuoni group.
“The group executive board is convinced that, with his outstanding skills and his extensive experience, Nick Hughes is excellently equipped to add sustainable strength to Kuoni UK in this rapidly-changing environment.”
Group CEO Armin Meier said: “Kuoni intends to align itself even more strongly to market needs, strengthen its brands and further refine its various customer segments.
“With his extensive experience in marketing and branding, the analytical skills he honed in his time at McKinsey and the broad background that he has acquired in various cultures, Nick Hughes has all the tools and credentials to further develop Kuoni UK and its market position.”
by Phil Davies
Phil Davies
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