London Stansted introducing barrier free passenger drop off

Thursday, 18 Dec, 2024 1

London Stansted is introducing a new barrierless system for vehicles dropping off passengers at its Express Set Down (ESD) area.

As part of the airport’s £1.1bn transformation programme, the new technology will be managed through Automatic Number Plate Recognition (ANPR) systems like that already in use at the Dartford Crossing and will come into operation in late January 2025.

The switch to a new barrier-free ESD system is aimed at streamlining the drop-off process for both drivers and passengers.

By removing the existing barriers, drivers will pass through more smoothly without the need to stop on exit, helping reduce congestion and improving traffic flow.

The ESD charge will need to be paid by midnight the day after making the drop-off, either online or by phone.

No payments can be made when exiting the area.

Frequent users, including taxi drivers, will be able to register for an auto-pay account with full registration details available in the new year.

Discounts for eligible local residents will be unaffected by the change.

There will be prominent signage in the ESD area to remind drivers of the new system once it is rolled out.

Anita Harrison, Customer Operations Director, said: “The new barrierless system we will introduce will make dropping-off passengers quicker and more convenient, reducing driver waiting times.”

“We have seen these systems work effectively at other airports and in other settings, such as bridges, toll roads and tunnels and that is why we are confident it will improve the overall experience “.

TravelMole Editorial Team

Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.

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