Travel companies will have to warn customers if they don’t have access to an approved dispute resolution (ADR) service from today.
ADRs provide customers with a cheaper alternative to taking a company to court when they have a complaint that hasn’t been resolved.
Under new EU Alternative Dispute Resolution legislation, all companies must notify customers of a recognised third party who will help them settle disputes.
If they don’t have access to an approved ADR, companies are obliged to let customers know.
