Princess Cruises offers full refund for fire-hit Hawaii cruise

Tuesday, 03 Dec, 2015 0

Princess Cruises has offered a full refund to passengers aboard the Grand Princess after a ‘switchboard malfunction’ caused a fire and temporary loss of power.

The malfunction resulted in a small fire within the switchboard, Princess said which has impacted its cruising speed.

This propulsion problem has forced the line to cancel ports of call in Kauai and Maui in order to return back to San Francisco on schedule.

In addition to a full refund as compensation, guests wishing to leave the cruise ship in Honolulu have been offered airfare to return to San Francisco.

"We had technical experts join the ship to inspect all systems and verify the safety of the ship. In addition, the US Coast Guard has been involved throughout the process and has also cleared the ship to sail," said spokeswoman Karen Candy.

"However, while there is no impact to maneuverability or safety, the ship cannot attain maximum speed therefore we must adjust the future itinerary. We regret that this situation has impacted the cruise and sincerely apologize that we’ve been unable to deliver the expected cruise vacation experience," Candy added.

The fire happened on Monday as the ship sailed northeast of Hilo, cutting out all power for about one hour.

The Grand Princess is carrying more than 2,500 guests on a 15-day cruise that departed San Francisco on November 25.

TravelMole Editorial Team

Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.

We are a small-group adventure travel operator offering more than 750 tours in 100 countries, on all seven continents. Our...

NSW, Australia Welcome to New South Wales – a place to feel free, feel alive, feel new. As the official...

In 2019, Buffalo Tours and Olympus Tours joined the Flight Centre Travel Group (FCTG) family and formed Discova. With the...

ECOMMPAY is an international payment service provider and direct bank card acquirer, engineering bespoke payment solutions for clients worldwide. Our...

Travel Outlook, the premier hotel call center™ Travel Outlook is an innovative, custom off-site central reservations office (CRO) service that...

Since its launch in 1999, TravelMole.com has become, one of the largest global online travel industry communities. It is comprised...

ITB Asia, Asia’s Leading Travel Trade Show, is an annually held B2B trade show and convention for the travel industry; it is designed...

Why choose Titan Travel? There are some great travel companies out there – so why Titan? Well, we’re one of...

Greater Fort Lauderdale’s assortment of adventures awaits you. Whether you want to relax on the beach as the sound of...

Air Transat is Canada’s number one leisure airline. It flies to some 60 international destinations in more than 25 countries...

The Florida Keys and Key West is a 126 mile long string of Islands connected to South Florida by the...

Welcome to Qatar Airways Qatar Airways is proud to be one of the youngest global airlines to serve all...

Chargebacks911 offers scalable solutions that are customized for any business of any size in any industry. With the flexibility to...

Jet2.com is the UK’s third largest airline, flying from ten UK airports to more than 60 destinations across Europe and beyond....

From the beginning, ATI’s philosophy has been “innovation, not duplication.“ Developing specialized technology solutions to connect over 30,000 accommodation, attracti...