Qantas has confirmed it will extend the validity for customers’ flight credits.
It is the third extension since aviation ground to a halt in early 2020 due to the pandemic.
The airline still holds about A$800 million worth of unused flight credits.
Qantas had faced pressure to extend the validity again
Customers can now travel any time before the end of 2024 as long as they make a confirmed booking by December 31, 2023.
The airline has been heavily criticized for its refund and inflexible rebooking policy.
The Australian Competition and Consumer Commission recently said it received more consumer complaints about Qantas in 2022 than any other company.
“As Australia’s largest airline that generally charges a premium to fly, customers expect a better service,” the ACCC report said.
