Emirates president Tim Clark has described long hold-ups at immigration at Dubai International Airport as regrettable and said the delays "were a matter of high priority which we would hope to solve within weeks".
Speaking in Dubai at the recent press conference to welcome the Emirates-Qantas partnership, Clark said that the delays were "a victim of the airline’s (Emirates) success".
He said that the plan was to add more desks and to introduce a fully automated photo identity system.
Passing through the passport controls for those entering the UAE can involve waits of up to half an hour at peak times.
Qantas, the only other airline to use the new Concourse A, does not have this problem with a dedicated reception area and few aircraft to deal with at any one time.
