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TTNG says around two thirds of customers are rebooking
The Travel Network Group claims around two thirds of its members’ customers are rebooking holidays cancelled due to the coronavirus pandemic.
The agency group said it is getting positive feedback from its members during its regular video conferencing calls and around 65% of customers are rebooking rather than asking for refunds.
‘We’re getting honest feedback from our members about their day-to-day in their businesses, and overall, they are reporting positive results in rebooking their customers’ holidays, with some of these customers looking at 2021 offers," said Stephanie Slark, director of membership services
She said the regular video calls with the head office team helped members’ emotional wellbeing.
"We know that our members have been under a huge amount of stress this past month, dealing with many holiday amendments and cancellation requests from their customers, team furloughs and cashflow planning for their businesses.
"It is at times like this that we need to be there for each other and remind our members that they are part of our TTNG community. More than ever, we encourage our members to look after themselves and after their emotional wellbeing during this period. These video calls are a great way to allow our members to talk to each other and know that they are not alone going through this – our team is here, as well as fellow members.’
The calls will continue throughout May and June and potentially longer, depending on the lockdown restrictions.
The group is now also encouraging its members to use zoom calls to communicate with their customers.
A spokeswoman said a large number of members are now using zoom or a similar video call platforms to speak with their clients.
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Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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