ABTA is meeting today with Goldtrail administrators Begbies Traynor to discuss inconsistencies in the advice it has given agents.
The administrators originally advised agents, through its website, to refund any money they held for untaken Goldtrail holidays back to the relevant customers.
Now Begbies Traynor says agents should pay the money to Goldtrail Travel Limited – in Administration.
Customers must claim back money through the ATOL scheme.
ABTA advises agents to pass such funds to the administrators and says it will be discussing at the meeting the issue of agents who have mistakenly refunded consumers.
An ABTA spokesperson said: “Any agent who acted on advice given to them acted in good faith and we’ll be strongly raising that with [the administrators].”
by Debbie Ward
