United Kingdom
United States
Asia Pacific
ABTA to “refocus” on member services
ABTA has undergone a management shake-up after head of policy and member services Stephen Alcock quit the association.
His resignation means that the six staff dealing with member services will now report to head of corporate affairs Keith Betton.
Mr Alcock will not be replaced, so Dennis Ashby, manager of the members’ information bureau, and one of his team will also report to Mr Betton.
Two staff working on policy issues will report to chief executive Ian Reynolds.
The changes will result in member services manager Victoria Poland overseeing a project which will see each ABTA member having an appointed staff contact within the members services team and a direct line for assistance.
Mr Reynolds said ABTA had know for some time that Mr Alcock had wanted to stand down this year.
He added: “With the start of a new year we are going to refocus to introduce a greater level of member contact. Keith Betton will manage the members services department and Victoria Poland will drive the project that will se ABTA proactively calling members to ensure they are getting the most from their membership.”
Report by Phil Davies
Phil Davies
Tony from Gatto’s Pizza on Columbus’s Unique Pizza Trail
Sophia Hyder Hock on Global Social Inclusion in Tourism
Sustainable Tourism: Don Welsh on Community Values and Global Collaboration
Jane Cunningham: Enhancing European Engagement in Tourism
Kristin Dunne: Navigating Destination Strategy
Revolutionizing Mobile Connectivity: Boris Bijlstra on HUBBY eSIM
Capturing Glasgow’s Vibrancy: An Interview with Susan Deighan, Chief Executive of Glasgow Life
Lebua Hotel & Resorts: Rajan Khurana on Hospitality and Bangkok’s Charms
Sustainable Tourism and Growth: Insights from Chiravadee Khunsub from Tourism Authority of Thailand
Revolutionizing Travel: SmartSIM USA’s Dale Takio Unveils the Power of E Sims
TravelMole Interview with Hishan Singhawansa, Deputy CEO of Cinnamon Hotels & Resorts, Sri Lanka
Unveiling the Essence of Magari Tours: A Dive into Authentic Italian Experiences
EU airports bring back 100ml liquid rule
British Airways passengers endure 11-hour 'flight to nowhere'
CLIA: Anti-cruise demos could cause itinerary changes in Europe
Co-pilot faints, easyJet flight issues ‘red alert’
Dozens fall ill in P&O Cruises ship outbreak