Accor says it is the world’s first hotel group to post recent customer opinions about its hotels online.
Travellers’ opinions of Accor group hotel stays will be posted on TripAdvisor, the world’s largest travel community site.
E-mail messages will be sent to travellers one week after their stay encouraging them to provide feedback.
Opinions and comments appear on the traveller rating form for each hotel that is posted on both accorhotels.com and the TripAdvisor website.
Accor said the partnership is demonstrating its “commitment to quality by transparently providing hotel ratings posted by customers via TripAdvisorâ€.
