Air Astana was recognised at the Airline Passenger Experience Association (APEX) awards in Singapore earlier this month.
It was held during the FTE APEX Asia Expo 2023.
The airline was awarded in two categories within the Central/Southern Asia group for Best Cabin Service and Best Entertainment.
APEX awards recognise airlines for the best passenger experience service delivery.
It covers five categories: Cabin Service, Entertainment, Food and Beverage, Seat Comfort, and Wi-Fi.
The award winners are chosen by anonymous, third-party passenger feedback and input through APEX’s partnership with TripIt from Concur travel-organising app.
More than one million verified flights were rated by passengers using a five-star scale.
Data was gathered from over 600 global airlines.
“We are delighted to once again be honoured for the airline’s dedication to delivering an outstanding passenger experience,” said Yelena Obukhova, Inflight VP, Air Astana.
Air Astana previously received APEX Awards for Best Entertainment System and Inflight Food & Beverage in Central Asia.
The airline has also previously won Diamond status at the Apex Health Safety audit, APEX Regional Passenger Choice Award, and APEX Five Star Major Airline award.
