Budget airline group AirAsia is pulling its product from Indonesian online travel agent Traveloka.
The company is irked over the unexplained disappearance of AirAsia Indonesia flights from the Traveloka platform for a second time in the last two weeks.
AirAsia fares disappeared from Traveloka in mid-February when the AirAsia reservations system was taken offline for a network-wide system upgrade.
However, AirAsia fares again disappeared from Traveloka on March 2 for no apparent reason and the OTA hasn’t explained why to AirAsia.
AirAsia Indonesia president director Dendy Kurniawan said the issue has ‘hurt’ the business relationship and that Traveloka has ‘not acted in good faith.’
The airline says it has sought an answer several times regarding the removal of its flights from the Traveloka booking system.
Customers inquiring about the non-availability of AirAsia fares were instructed to book with different airlines, it said.
"The exclusion of several AirAsia Indonesia flights by Traveloka is a clear display of preferential treatment and an act of favouritism," Dendy said.
"In solidarity, AirAsia Group withdraws sales of all of its flights from Traveloka effective immediately."
"We should not let monopolies kill competition at the expense of the travelling public," he added.
