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AITO backs plans for overhaul of customer protection
The Association of Independent Tour Operators has backed ABTA’s plans for a change in its consumer protection policy (see previous TravelMole story).
“It can only be good for the industry as a whole and for consumers, too, if ABTA reverts to its previous, much higher, levels of consumer protection,” said AITO chairman Derek Moore.
“At present, there is confusion amongst everyone about what is and what is not covered, which can lead to a mistrust of travel organisations.
“ABTA is the largest travel industry association, representing much of the mass tourism market, and it’s important to us all that it adopts the highest possible standards for its members and that it protects the millions of consumers that still believe ABTA to be a force for good.”
By Bev Fearis
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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