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Amadeus reaches e-ticket milestone
Amadeus has implemented e-ticketing for over 100 airlines serving the UK after signing deals with Air New Zealand, Etihad Airways and Scot Airways.
Its customers in the UK are already issuing 80% of all tickets as electronic tickets, bringing Amadeus users closer to meeting IATA’s goal of 100% e-tickets by the end of 2007.
Elaine Seeto, director of marketing Amadeus UK & Ireland, said: “E-ticketing has become the norm for many of travellers today. Gone are the days of lost tickets resulting in flustered passengers at the airport.
“In conjunction with Amadeus e-ticketing technology, many airlines now offer the convenience of online or kiosk check-in, greatly improving the airport experience.
“At the same time, the old adage “out of sight, out of mind” means around 2% of e-tickets remain unused, even though the tickets are refundable.
“So Amadeus developed its Unused E-Ticket Tracking Report to help travel agents pro-actively assist customers – particularly regular business travellers – to manage costs. E-tickets are also a good example of how modern travel technology can help agents do their bit for the environment by reducing paper and printer usage.”
By Bev Fearis
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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