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American Airlines says it’s getting better (all the time)
American Airlines CEO Tom Horton told AP this week that although the airline has gone through a rough patch its "operational performance is improving."
In a statement that sounded more like a partner in a rocky marriage, than an airline in bankruptcy protection Horton said, "We’ll get past this just like other airlines before us have."
AA has endured more than a month of unofficial pilot sick-outs, maintenance issues including seats coming unbolted in flight on several craft and delays so frequent experts are telling flyers to avoid the airline entirely. Horton acknowledged that "for a couple of weeks there, it was very difficult on customers." He acknowledged that that AA was not yet up to speed but said that it had significantly improved.
Gretchen Kelly
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