Azamara Cruises opening UK call centre


Azamara Cruises opening UK call centre

Thursday, 23 May, 2024 0

Small-ship cruise line Azamara Cruises is opening a new UK call centre.

It will offer in-market support for guests and travel agents based in the UK starting next month.

The new call centre will provide localised support to help increase both the productivity and efficiency of inbound calls.

David Duff, Managing Director UK at Azamara Cruises said: “Having a team of call handlers that understand the nuances and needs of the UK market will be fundamental in the continued growth for Azamara”.

The call centre will be live for external callers from 3 June and then operating at full capacity by 1 July.

The dedicated UK call centre team includes fifteen customer facing agents, five internal agents, one team leader and one manager.

They will handle calls from 8am – 6pm Monday through Friday, with agents in North America assisting in the evening from 6pm – 8pm, and then 10am – 6.30pm on Saturdays.

Dondra Ritzenthaler, who joined Azamara Cruises as the new Chief Executive Officer this month said: “The UK ‘s growth in recent years has been extremely impressive. The demand for a UK call centre is a testament to their hard work.”

The new UK call centre is the most recent initiative to support agents, including virtual and face-to-face training sessions, an annual ship visit programme, and the launch of a new loyalty platform that rewards travel partners.  

Related News Stories:  Dondra Ritzenthaler takes helm as Azamara CEO     Azamara unveils 2025/2026 winter schedule     Princess Cruises partners with Brightline for Rail & Sail Program     Princess Cruises offers fly-cruise air credit on select sailings     Princess Cruises launches onboard credit promotion     Cruise Croatia announces 2025 small-ship cruising programme     Korean Air partners with Accelya     Gwen Stefani names Carnival Jubilee     Royal Caribbean orders seventh Oasis-class ship – TravelMole     Royal Caribbean International – TravelMole    



Learn more about :   Azamara Club Cruises ( United Kingdom )  



 

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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.



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