The Civil Aviation Authority has approved Ombudsman Services to operate as an alternative dispute resolution body for consumers.
It follows a new ruling from July this year which means all dispute resolution providers need to be approved by the government approved Competent Authority to operate within the sectors they serve.
For aviation, the CAA is the competent authority with responsibility for approving potential providers.
It means passengers of airlines signed up to the scheme who have disputes, such as denied boarding, delays or cancellations, will be able to take their complaint to Ombudsman Services if they cannot reach a satisfactory resolution with the airline.
