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Carnival forced to cancel San Juan cruises
Carnival Cruise Line, which recently announced it would resume San Juan cruises on Carnival Fascination in a few days, has been forced to scrap the plans.
The fascination will still head to Puerto Rico but on exclusive charter for the Federal Emergency Management Agency to assist with housing personnel involved in hurricane relief efforts.
San Juan cruises were just days away from resuming.
It means all departures from October 15, 2017 through January 28, 2018 are cancelled.
In a statement, the line said: “Carnival Fascination will return to year-round service from San Juan beginning February 18, 2018. We recognise how important vacations are, and we sincerely apologise for the disruption this late change in plans has caused our guests and travel partners.
“We value your trust in us and hope you understand that this decision was made after careful consideration of the great need to support the recovery efforts in the region.”
Guests booked on one of the cancelled cruises will receive a refund in full and a 100% cruise credit for any future Carnival cruise if rebooked by mid-November.
Carnival said FEMA only reached out after the line had already announced its upcoming resumption of San Juan cruises, giving just a few days’ notice to customers.
In a Facebook post, brand ambassador John Heald said the line has been in contact with airlines ‘to request their cooperation in waiving change fees, and will also be working with our guests on non-refundable airline change fees’.
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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