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Consumers being let down by car hire firms
Consumers do not understand car insurance and are being wrongly charged for damage to vehicles, according to a new survey.
YouGov polled, on behalf of online provider icarhireinsurance.com, 1,000 British adults who have hired a car and found that their experiences were often negative.
Some 15% of people who have hired a car had driven it without fully understanding exactly what insurance they had and what they were covered for and 23% found damage on a car had not been fully disclosed to them at pick up.
Meanwhile, a quarter of people were not given the car they ordered and 18% complained that there were insufficient staff to check their hire car.
“The customer service that people are used to receiving from other industries appears to go out of the car window in the car hire industry,” said Ernesto Suarez, founder of icarhireinsurance.com.
Jeremy Skidmore
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