The High Court ruled that Teletext Holidays violated consumer law by continuously delaying customer refunds for cancelled holidays during the pandemic.
It broke rules under the Package Travel and Linked Travel Arrangements Regulations, which required refunds to be processed in 14 days for package holidays.
The Competition and Markets Authority (CMA) filed legal action against parent Truly Holdings.
Which? says the case highlights why stronger consumer protection is needed.
Rory Boland, Editor of Which? Travel, said:“Teletext Holidays attempted to shirk its legal responsibilities to refund customers, leaving its exasperated customers out of pocket for years.”
“Holidaymakers have been badly let down, but this important court ruling means they should finally be able to claim the money back they are owed.”
“Teletext is not the only holiday company to break the law over refunds. The Government must ensure there are better protections for holidaymakers’ money by giving regulators stronger powers to take action against companies that break consumer law
This should include the ability to impose fines, Which? said.
