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DFW gets a facelift
DFW International Airport and American Airlines yesterday opened a newly renovated portion of Terminal A, featuring new and improved facilities for parking, ticketing, security, and concessions.
American Airlines used the opportunity to give us a glimpse of its vision of how technology can improve the customer experience, including enhanced check-in, ticketing, and even parking.
The Dallas terminal has more concession space, and it is divided into villages located near checkpoints and Skylink stations. The concessions outlets also are being upgraded, with new concessions incuding The Salt Lick BBQ, Qdoba Mexican Grill, Ling & Louie’s Asian fusion restaurant, and Teavana.
New self-service technologies in the ticketing hall make DFW a more modern and more efficient travel hub.
The vision of the renovation has included dramatically improving passenger flow; focusing checkpoints and concessions villages around Skylink people-mover stations; an enhanced and expanded TSA Checkpoint; more self-serve ticket kiosks; a state-of-the-art fiber optics backbone and communications rooms; and the first phase of what will be the largest Public Address Voice Evacuation (PAVE) system in the world.
In the parking area, the new Terminal A Parking structure features a parking guidance system to show drivers the location of available parking spaces.
All three phases of work on Terminal A and the Terminal A Parking facility should be complete in late 2014; the entire project to renovate Terminals A, B, C, and E will continue until 2017.
Cheryl
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