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Dubai Tourism apologises to agents for Twitter ‘error’
Dubai Tourism has apologised for upsetting agents by posting a Twitter ‘tip’ which told customers they don’t need a travel agent.
Disgruntled agents took to Facebook to complain about the tweet, which said: "Tip Tuesdays: you don’t need a travel agent to plan the trip of a lifetime."
The tweet was eventually taken down but featured on the tourist board’s Twitter page for five days.
Ian Scott, director UK and Ireland for Dubai Tourism, apologised for any upset caused and said it was investigating the ‘error’.
"It absolutely does not reflect the importance we place upon our travel agent friends and partners in the UK and Ireland who remain an integral part of our business," he said.
"As many agents know, we are dedicated to working with the trade with ongoing activity on the road, our targeted training workshops, agent fam trips and fun and interactive events; and will continue to strive to ensure all agent needs are met."
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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