EasyJet has launched a ‘Europe with Confidence Pledge’ to encourage more short-haul travellers to book flights once they’re able to travel.
CEO Johan Lundgren has written to customers to outline the airline’s on-board safety measures in light of Covid-19 and to advise them they can switch flights up to 14 days before departure without a change fee for as long as travel restrictions remain.
In his letter, Lundgren says: "Thanks to the incredible efforts of millions, the continent is slowly beginning to reopen.
"At easyJet, we know Europe better than anyone else. That’s why, in light of Covid-19, we’re launching our ‘Europe with Confidence Pledge’. A promise to you, our customers, that we’ll look out for your wellbeing, reaffirm our commitment on sustainability, and continue to offer great value.
"Our teams will be conducting additional deep cleaning and disinfection of our aircraft every day and all of our passengers and crew will be required to wear masks at all times.
"In addition, as we start up, we’ll be distributing passengers across the aircraft where possible, and we’ll be removing our onboard Bistro service for the time-being."
He added: "All our aircraft are equipped with industry-leading filtration systems to keep the air you breathe in the cabin as clean as possible. These filters are the same as those used in hospitals and through them the cabin air gets replaced every three to four minutes."
On prices, he said: "As ever, booking early tends to give you better prices. However, we do understand booking right now may feel uncertain, so we’d like to give you peace of mind when you do. You’ll be able to switch your flights up to 14 days before departure without a change fee for as long as travel restrictions remain."
He assured customers ‘we will not be compromising on the promises we have made around the environment’ and promised that the airline will continue to offset carbon emissions on all flights for all clients.
"It’s in our nature to travel. And while travelling as you used to may feel a little different for a while, rest assured that we’re doing absolutely everything that we can to let you explore Europe with confidence."
