EMA apologises over baggage system fault

Tuesday, 04 Jun, 2018 0

East Midlands Airport has apologised ‘unreservedly’ after some holidaymakers missed their flights and others flew without luggage because of a baggage system fault at the weekend.

The system problem caused long queues at check-in desks with passengers saying they had to queue for up to two hours.

The airport told passengers on Saturday to allow extra time to make their way through the airport while the problem was being sorted out.

An airport spokesman told the Derby Telegraph: "On Saturday morning, a fault affected some baggage systems at East Midlands Airport. As a result, some departing passengers were delayed checking in, and some flights unfortunately departed with baggage missing.

"Engineers are working to fully restore service as soon as possible, and the airport is working with airline ground handling teams to ensure that passengers are reunited with their luggage as quickly as is possible.

"We would like to apologise unreservedly to all passengers who have been inconvenienced by this fault."

below social share icons

Lisa

Lisa joined Travel Weekly nearly 25 years ago as technology reporter and then sailed around the world for a couple of years as cruise correspondent, before becoming deputy editor. Now freelance, Lisa writes for various print and web publications, edits Corporate Traveller’s client magazine, Gateway, and works on the acclaimed Remembering Wildlife series of photography books, which raise awareness of nature’s most at-risk species and helps to fund their protection.

The superpower in bed banks for 30 years We are an award-winning and trusted accommodation wholesaler since 1991. We are...

Global Hotel Alliance brings together a unique collection of independent hospitality brands for GHA DISCOVERY, a multi-brand loyalty programme. GHA...

Traveltek is the world-leading provider of online solutions for the travel trade, from consumer-facing websites to call centre applications. We...

We are the UK’s leading Canada travel experts Canadian Affair Company Information Founded in 1995, Canadian Affair offers an...

ECOMMPAY is an international payment service provider and direct bank card acquirer, engineering bespoke payment solutions for clients worldwide. Our...

To say Sweden is fit for a fairy tale is not overstating it—the palaces dazzle, the boreal forests are brimming...

Arival advances the business of creating amazing in-destination experiences. We provide events, insights, and community for creators and sellers of...

Virtuoso is the leading global network of agencies specializing in luxury and experiential travel, with more than 20,000 advisors. We...

Our Mission Ecommerce has transformative powers, and we believe everyone should be able to take part. But outdated solutions and...

Centara Hotels & Resorts is Thailand’s leading hotel operator. Its 93 properties span all major Thai destinations plus the Maldives,...

ITB Asia, Asia’s Leading Travel Trade Show, is an annually held B2B trade show and convention for the travel industry; it is designed...

For over 18 years and over 106 completed events, the Travel & Adventure Show has connected over 2.5 million travel...

Hilton is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in...

Central Florida’s Polk County is conveniently located between Orlando and Tampa, and an easy drive to Central Florida attractions and...

Here at Elegant Resorts, luxury travel is in our DNA. True pioneers in the industry, we were the first specialist...

MGM Resorts International (NYSE: MGM) is an S&P 500® global entertainment company with national and international locations featuring best-in-class hotels...

Intrepid Travel is a world leader in sustainable experience-rich travel that has been taking travellers to discover the world’s most amazing places...