Hundreds of customers have been left high and dry after online travel company Fly365 was abruptly placed into voluntary administration.
Its website, app and call centre have been shut down leaving anxious customers seeking answers.
The Australian Federation of Travel Agents (AFTA) is investigating, calling it a ‘very regrettable situation.’
Fly365 is part of the ATAS scheme which is designed to stop such abrupt closures.
"AFTA, through the robust criteria that surrounds the ATAS scheme, is able to monitor and review the health of travel businesses who hold ATAS accreditation," the organisation said.
"Unfortunately, where there appears to be deliberate withholding of information by the directors, AFTA was not in a position to either provide advance support to the business prior to its failure or predict this outcome."
That has sparked calls for an AFTA review of the scheme.
AFTA said most customers should have their tickets honoured or will receive credit card chargebacks.
Queensland based Fly365 was founded in August 2015.
