United Kingdom
United States
Asia Pacific
Flight Centre launches UK call centre
Flight Centre has poached an ebookers executive to head its UK call centre.
David Howells was with ebookers for nine years, where he worked his way up from consultant to call centre manager in charge of 80 staff.
In his new role at Flight Centre, Mr Howells will oversee the launch of the New Malden-based centre, which will have 20 staff by the end of March 2005. He will report to UK e-commerce director, Brett Warbrick
The call centre staff will take bookings out of shop hours and will act as sales support for Flight Centre’s high street consultants, as well as dealing with enquiries that come in by email. If business takes off, Flight Centre hopes to extend its call centre team by the end of the year to around 50 staff.
Report by Ginny McGrath
Ginny McGrath
Tony from Gatto’s Pizza on Columbus’s Unique Pizza Trail
Sophia Hyder Hock on Global Social Inclusion in Tourism
Sustainable Tourism: Don Welsh on Community Values and Global Collaboration
Jane Cunningham: Enhancing European Engagement in Tourism
Kristin Dunne: Navigating Destination Strategy
Revolutionizing Mobile Connectivity: Boris Bijlstra on HUBBY eSIM
Capturing Glasgow’s Vibrancy: An Interview with Susan Deighan, Chief Executive of Glasgow Life
Lebua Hotel & Resorts: Rajan Khurana on Hospitality and Bangkok’s Charms
Sustainable Tourism and Growth: Insights from Chiravadee Khunsub from Tourism Authority of Thailand
Revolutionizing Travel: SmartSIM USA’s Dale Takio Unveils the Power of E Sims
TravelMole Interview with Hishan Singhawansa, Deputy CEO of Cinnamon Hotels & Resorts, Sri Lanka
Unveiling the Essence of Magari Tours: A Dive into Authentic Italian Experiences
EU airports bring back 100ml liquid rule
British Airways passengers endure 11-hour 'flight to nowhere'
CLIA: Anti-cruise demos could cause itinerary changes in Europe
Co-pilot faints, easyJet flight issues ‘red alert’
Dozens fall ill in P&O Cruises ship outbreak