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Free snacks are back in United economy class
Wednesday, 10 Dec, 2015
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United Airlines is turning back the clock by bringing back free snacks in economy class on North American and Latin American routes.
The freebies make a welcome return in February 2016 in another small step to claw back some more goodwill after a string of customer service mishaps in recent months.
Morning snacks consist of a Dutch style caramel-filled waffle while afternoon and evening flights will feature tidbits such as rice crackers, sesame sticks and wasabi peas or mini pretzel sticks and Cajun corn sticks.
United will continue to offer its Choice Menu of foods to buy on flights while free snacks will still be served on international routes.
"We’re bringing back complimentary snacks that are a nod to our global presence. They also add that extra level of service our employees will be proud to deliver and will make a big difference for our customers," said Jimmy Samartzis, United’ vice president of food services.
"We’re refocusing on the big and little things that we know matter to our customers and shape how they feel about their travel experience."
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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