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Heathrow boss quits following T5 debacle
Heathrow managing director Mark Bullock is stepping down to be replaced by the chief operating officer of London Underground.
Airport operator BAA said Bullock has “chosen to leave the company in light of the change to the MD role at Heathrow as part of a structural change already announced by chief executive Colin Matthews”.
Bullock, who has been with BAA since 2004, will be replaced by Mike Brown, who joins in September from London Underground.
No mention of the troubled opening of £4.3 billion Terminal 5 in March or last year’s baggage problems at Heathrow were made as part of the BAA announcement.
Matthews said: “Mark Bullock has made a significant contribution to BAA and to Heathrow Airport in particular and has led the airport through a particularly challenging period. I am grateful for his efforts.
“I now look forward to working with Mike Brown and his team as we continue driving passenger service standards across the airport and focus on the important work to transform the facilities we provide for passengers and airlines.
“Mike joins BAA with a strong background in senior operational and customer service roles in a regulated and challenging environment and I know that he is looking forward to the important role he will play at Heathrow.”
Bullock said: “Leading the team at Heathrow Airport is an intense and demanding role, but one I have enjoyed very much.
“The managing director role at the airport will change substantially under the new structure being introduced by Colin Matthews and, while I understand and support those important changes and the renewed focus on day-to-day operations, the time is clearly right for me to move on and take on new challenges.”
by Phil Davies
Phil Davies
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