Jet2holidays has made a public apology via Twitter and Facebook after customers complained about the late opening of a hotel.
It offered its ‘sincere’ apologies’ to anyone affected by the late opening of the Jupiter Albufeira Hotel in Portugal, claiming ‘situations such as this are extremely rare’.
Some holidaymakers have been moved to different hotels but complained they weren’t up to the same standards.
Others complained that they had been told different information to the public statements made by the company about which facilities would be open.
"On this occasion we accept that we have not kept customers as informed as we should have, so we hold our hands up and assure you this is not our normal standard of service. Again, we apologise for this," it said in the statement.
It said the hotel management has confirmed a July 1 opening and urged customers to visit the hotel’s page on the Jet2holidays website to be kept updated with new images.
