Jet2holidays under fire for hotel delay

Friday, 21 Jun, 2018 0

Jet2holidays has made a public apology via Twitter and Facebook after customers complained about the late opening of a hotel.

It offered its ‘sincere’ apologies’ to anyone affected by the late opening of the Jupiter Albufeira Hotel in Portugal, claiming ‘situations such as this are extremely rare’.

Some holidaymakers have been moved to different hotels but complained they weren’t up to the same standards.

Others complained that they had been told different information to the public statements made by the company about which facilities would be open.

The operator said it had been working hard with the hotel to understand the reasons behind the delay and to ensure the facilities are completed ‘to the high standards that we and our customers expect’.

"On this occasion we accept that we have not kept customers as informed as we should have, so we hold our hands up and assure you this is not our normal standard of service. Again, we apologise for this," it said in the statement.

It said the hotel management has confirmed a July 1 opening and urged customers to visit the hotel’s page on the Jet2holidays website to be kept updated with new images.

below social share icons

Bev

Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.

Home to America’s Best Beaches, a vibrant arts community and amazing outdoor experiences, St. Pete/Clearwater is a sunny destination that...

STA was established to support the growth of the travel and tourism sector by serving the needs of tourism companies...

The State of Michigan is blessed with the riches of unspoiled nature: the nation’s longest freshwater coastline, lakes that feel like...

NSW, Australia Welcome to New South Wales – a place to feel free, feel alive, feel new. As the official...

Babble is a leading technology business that is reimagining how we do work. Founded in 2001, the company works with...

In the heart of Europe, in one of the most innovative cities in the world, at the centre of business,...

Traveltek is the world-leading provider of online solutions for the travel trade, from consumer-facing websites to call centre applications. We...

Jet2.com is the UK’s third largest airline, flying from ten UK airports to more than 60 destinations across Europe and beyond....

Greater Fort Lauderdale’s assortment of adventures awaits you. Whether you want to relax on the beach as the sound of...

Cunard is the operator of luxury cruise ships Queen Mary 2®, Queen Victoria® and Queen Elizabeth®. Renowned for impeccable White...

A state like no other. A place known for togetherness, celebration and happiness. In Louisiana, we call it “joie de...

Global Hotel Alliance brings together a unique collection of independent hospitality brands for GHA DISCOVERY, a multi-brand loyalty programme. GHA...

Here at Elegant Resorts, luxury travel is in our DNA. True pioneers in the industry, we were the first specialist...

Blue Diamond Resorts consistently goes above and beyond guest expectations by delivering groundbreaking vacation experiences through our exceptional collection of...