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Loganair rolls out passenger service enhancements
Regional airline Loganair is introducing a series of service enhancements in the air and on the ground to improve the passenger experience.
It comes as it starts its winter schedule.
With the airline continuing its fleet upgrade to deploy larger aircraft, Loganair has brought forward check-in times by 10 minutes.
This will ensure flights are able to depart punctually.
Customers will be required to check in at least 40 minutes prior to departure compared with the previous final check in time of 30 minutes.
Bag drop will also close 40 minutes prior to departure.
Customers can additionally use the airline’s online check in service up to four days in advance.
The airline’s ATR42-600 next generation aircraft, which offer increased seat capacity, have now fully replaced its former Saab 340 aircraft at Glasgow Airport.
Additionally, Loganair’s check-in desk at Edinburgh Airport has been moved to a more visible and convenient location.
CEO Jonathan Hinkles said: “We continue to make incremental changes to improve customer experience, including bringing forward our check in times.”
“This will allow us to ensure all customers are cleared prior to departure as we offer larger aircraft that fly more passengers.”
The airline is also encouraging travellers with hand-baggage only to use our on-line check-in to ease wait times.
“While these are small changes, they can make a big difference to satisfaction levels and experience.”
The improvements are part of a wider programme focused on customer experience and driven by customer feedback forms in July of this year.
To date, more than 16,000 have been completed, providing insights into experience at specific airports.
City of Derry Airport reports the highest customer satisfaction levels.
According to the CAA, Loganair ranks in the three airlines with the fewest complaints, with 39 complaints per million customers.
The airline was recently recognized as the 2023 European Regional Aviation Association (ERA) Airline of the Year.
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