United Kingdom
United States
Asia Pacific
Loganair rolls out passenger service enhancements
Regional airline Loganair is introducing a series of service enhancements in the air and on the ground to improve the passenger experience.
It comes as it starts its winter schedule.
With the airline continuing its fleet upgrade to deploy larger aircraft, Loganair has brought forward check-in times by 10 minutes.
This will ensure flights are able to depart punctually.
Customers will be required to check in at least 40 minutes prior to departure compared with the previous final check in time of 30 minutes.
Bag drop will also close 40 minutes prior to departure.
Customers can additionally use the airline’s online check in service up to four days in advance.
The airline’s ATR42-600 next generation aircraft, which offer increased seat capacity, have now fully replaced its former Saab 340 aircraft at Glasgow Airport.
Additionally, Loganair’s check-in desk at Edinburgh Airport has been moved to a more visible and convenient location.
CEO Jonathan Hinkles said: “We continue to make incremental changes to improve customer experience, including bringing forward our check in times.”
“This will allow us to ensure all customers are cleared prior to departure as we offer larger aircraft that fly more passengers.”
The airline is also encouraging travellers with hand-baggage only to use our on-line check-in to ease wait times.
“While these are small changes, they can make a big difference to satisfaction levels and experience.”
The improvements are part of a wider programme focused on customer experience and driven by customer feedback forms in July of this year.
To date, more than 16,000 have been completed, providing insights into experience at specific airports.
City of Derry Airport reports the highest customer satisfaction levels.
According to the CAA, Loganair ranks in the three airlines with the fewest complaints, with 39 complaints per million customers.
The airline was recently recognized as the 2023 European Regional Aviation Association (ERA) Airline of the Year.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Tony from Gatto’s Pizza on Columbus’s Unique Pizza Trail
Sophia Hyder Hock on Global Social Inclusion in Tourism
Sustainable Tourism: Don Welsh on Community Values and Global Collaboration
Jane Cunningham: Enhancing European Engagement in Tourism
Kristin Dunne: Navigating Destination Strategy
Revolutionizing Mobile Connectivity: Boris Bijlstra on HUBBY eSIM
Capturing Glasgow’s Vibrancy: An Interview with Susan Deighan, Chief Executive of Glasgow Life
Lebua Hotel & Resorts: Rajan Khurana on Hospitality and Bangkok’s Charms
Sustainable Tourism and Growth: Insights from Chiravadee Khunsub from Tourism Authority of Thailand
Revolutionizing Travel: SmartSIM USA’s Dale Takio Unveils the Power of E Sims
TravelMole Interview with Hishan Singhawansa, Deputy CEO of Cinnamon Hotels & Resorts, Sri Lanka
Unveiling the Essence of Magari Tours: A Dive into Authentic Italian Experiences
EU airports bring back 100ml liquid rule
British Airways passengers endure 11-hour 'flight to nowhere'
CLIA: Anti-cruise demos could cause itinerary changes in Europe
Gatwick braces for strike
Co-pilot faints, easyJet flight issues ‘red alert’