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Majority of cancellation claims have been processed, says Ryanair
Ryanair says it has processed alternative routings or refunds for over 98% of customers who were affected by its first round of cancellations.
Over 308,000 of the 315,000 customers whose original flights were cancelled over a six-week period in September and October have had refunds or re-routings processed.
The remaining 2% of customers have yet to contact Ryanair.
For winter schedule changes, announced last Wednesday, all 400,000 affected customers have been notified and over 75% have had alternative routes or refunds processed.
Ryanair said it expects the figure to rise to over 90% during this week.
Ryanair chief marketing officer Kenny Jacobs said: "Our winter schedule reductions will ensure that no further flights will be cancelled for rostering reasons and our first wave punctuality has increased further this week to 97%.
"Our expanded customer service team are assisting all affected customers with their requests, as we try to resolve any problems we have created for them, for which we again sincerely apologise."
An Italian ground handlers’ strike forced the airline, along with other carriers including easyJet to cancel flights in and out of Pisa on Monday.
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Lisa
Lisa joined Travel Weekly nearly 25 years ago as technology reporter and then sailed around the world for a couple of years as cruise correspondent, before becoming deputy editor. Now freelance, Lisa writes for various print and web publications, edits Corporate Traveller’s client magazine, Gateway, and works on the acclaimed Remembering Wildlife series of photography books, which raise awareness of nature’s most at-risk species and helps to fund their protection.
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