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P&O and Cunard praised for acting on agent feedback..
Agents have welcomed the new fares structure unveiled this week by P&O Cruises and Cunard, but have urged the cruise lines to rethink their base commission too.
Following criticism from agents and consumers, P&O Cruises and Cunard have decided to scrap their Vantage and Getaway fares and replace them with new fares designed to encourage early bookings.
Claire Brighton, senior commercial manager for Advantage Travel Centres, said the changes are positive but don’t go far enough.
"I think that it is great to see that they are taken agent feedback on board and I am pleased to see them making a move to pay commission on the flight element of the fly/cruise product," she said.
"It’s also great to see that they are trying to move consumers booking patterns early.
"However, the underlying issue that this does not address still remains the base commission levels and I don’t think that a move like this will be fully welcomed by agents until the commission element is addressed."
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Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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