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P&O Cruises staff could see tips withheld
P&O Cruises have come into the spotlight for a new scheme which could withhold tips unless staff hit performance targets.
The Guardian reported this weekend that documents show staff, who are paid as little as 75p an hour, have ‘a significantly increased basic salary’ after tips.
But David Dingle, CEO of Carnival UK, in charge of P&O cruise lines said the move was part of a package to "make crew more responsive" and offer protection as tips dry up in the economic downturn.
Cash tips are being phased out in favour of electronic tips automatically added to passengers’ bills, which pay for the potential performance bonus.
As passengers could opt out of paying, Dingle said, the firm was "taking the risk out" by paying bonuses if targets were met.
Bonuses will be held back in part if customers’ feedback ratings do not exceed targets, some of which stand at 96%. Cabin stewards whose attitude was ranked below 92% by customers will forfeit an entire bonus payment worth approximately 15% of their basic salary.
By Diane Evans
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