A new class action lawsuit has been filed against Qantas over misleading and stalling tactics over Covid flight refunds.
The suit says the airline effectively used customer money for ‘$1bn in interest-free loans.’
The action is filed against Qantas in federal court ‘on behalf of hundreds of thousands’ of customers.
Echo Law says the airline was ‘unjustly enriched by holding a very significant quantum of customer funds that it ought to have refunded.’
“Qantas is currently one of the world’s most profitable airlines and that profit is in part on funds it unlawfully retained from customers,” law firm partner Andrew Paull said.
“Qantas held on to its customers’ money and pushed out flight credits with strict conditions, which we allege it was not entitled to do.”
Paull said many customers were required to pay ‘more than their original booking to use their credits’ on new flights.
“We are seeking both refunds of all remaining credits as well as compensation for the time customers have been out of pocket,” Paull said.
Qantas responded: “We completely reject these claims.”
“Qantas has one of the most flexible Covid flight credit policies of any airline.”
