United Kingdom
United States
Asia Pacific
Qantas says sorry with frequent flyer perks
Qantas has once again apologised to customers, and is now dishing out millions in discounts and perks as a way to say sorry.
CEO Alan Joyce issued a video message apologising for months of delayed flights, cancellations and lost baggage.
Frequent flyers will get a $50 voucher to be used for flight bookings, and additional lounge invitations.
“Over the past few months, too many of you have had flights delayed, flights cancelled and bags misplaced,” Joyce said.
“There are good reasons why, but when it comes to what you expect from Qantas, it’s not good enough.”
“I want to apologise and assure you that we’re working hard to get back to our best.
“The $50 towards a return Qantas flight equates to many millions in discounts.”
Qantas will additionally offer status extensions for frequent flyers at silver and above, thousands of Qantas points and more lounge passes.
Once the gold standard, Qantas’ brand reputation has tanked in recent months, even leading to Alan Joyce’s house being pelted by eggs.
Ray Monty
Exploring Brooklands Museum with Alex Patterson
Global Tourism Challenges and Upcoming Events: A Conversation with Don Welsh
Peebles Barbeque: A Legacy of Flavor and Tradition
Exploring Bok Tower Gardens with Erica Smith
Rue’s Living Water Boat Cruises: Exploring Winter Haven’s Chain of Lakes
Durango and Silverton Railroad: A Timeless Journey Through History and Scenic Beauty
Walt Leger on New Orleans’ Resilience and Major Events Ahead
Cindy Mackin Shares Estes Park’s Winter Thrills
Mark Jaronski of Explore Georgia on FIFA World Cup 2026
Connecting Small Businesses to Global Tourism Markets: Nate Huff of Tourism Exchange
North Carolina’s Resilience: Wit Tuttell on Recovery and Tourism
Kittipong Prapattong’s Plan for Thailand’s Tourism Growth: Taxes, Visas, and Campaigns
EU entry-exit system delayed again
Carnival Cruise Line hosts Prague getaway for Fun Ambassadors
Council moves to designate Forest of Dean a Biosphere
US tourism hit with UK, Germany travel warnings
Uganda Airlines launching London flights