United Kingdom
United States
Asia Pacific
Qantas says sorry with frequent flyer perks
Qantas has once again apologised to customers, and is now dishing out millions in discounts and perks as a way to say sorry.
CEO Alan Joyce issued a video message apologising for months of delayed flights, cancellations and lost baggage.
Frequent flyers will get a $50 voucher to be used for flight bookings, and additional lounge invitations.
“Over the past few months, too many of you have had flights delayed, flights cancelled and bags misplaced,” Joyce said.
“There are good reasons why, but when it comes to what you expect from Qantas, it’s not good enough.”
“I want to apologise and assure you that we’re working hard to get back to our best.
“The $50 towards a return Qantas flight equates to many millions in discounts.”
Qantas will additionally offer status extensions for frequent flyers at silver and above, thousands of Qantas points and more lounge passes.
Once the gold standard, Qantas’ brand reputation has tanked in recent months, even leading to Alan Joyce’s house being pelted by eggs.
Related News Stories:
Ray Monty
Darren Schaefer on Pensacola’s Evolution: From Small Town to Global Destination
Florida Tourism’s Next Frontier: Dana Young on Expanding Beyond the Classics
Patrick Harrison on Tampa Bay Tourism’s Resilience and Marketing Strategy
Bubba O’Keefe on Clarksdale’s Vibrant Music Scene
Commemorating Elvis and Embracing Tupelo’s Culture with Jennie Bradford Curlee
Craig Ray and the Expansion of the Blues Trail
Presenting Mississippi’s Cultural Trails with Katie Coats
Robert Terrell: A Journey Through BB King’s Influence
Rochelle Hicks: Celebrating Mississippi’s Musical Legacy
Exploring Jacksonville with Katie Mitura: The Flip Side of Florida
Tricia Handley-Hughes of Inteletravel announces the location for the TravelQuest 2025 conference
Insights from James Ferrara on Inteletravel’s Growth and Future
BA pilot dies during layover
Dozens fall ill in P&O Cruises ship outbreak
Turkish Airlines flight in emergency landing after pilot dies
Boy falls to death on cruise ship
Protestors now targeting Amsterdam cruise calls