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Ryanair sends apology vouchers for cancellation fiasco
Ryanair is emailing passengers impacted by its flights cancellations offering them a £40 voucher towards a future flight.
The gesture, which is on top of the EU compensation that passengers are entitled to, comes with ‘deepest apologies’ for the disruption, which Ryanair blamed on a ‘mess up’ over pilots leave.
But the voucher can only be used for travel from October 1 to March 20 2018, and does not include the popular Christmas or New Year period.
Signed by chief executive Michael O’Leary, the email says the airline has set up a separate team to handle EU261 claims.
It finishes by saying: "Rest assured there will be no repeat of last week’s roster related flight cancellations."
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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