Luxury hotel group Shangri-La has sealed a strategic partnership with China’s tech giant Tencent.
The pact will focus on developing Smart Hotel solutions across hotel operations and services to ultimately improve the guest experience.
Tencent’s expertise in cloud computing, AI, social communications and payment platforms will help to accelerate Shangri-La’s business transformation, the company says.
"We share the same vision with Tencent that technology is people-oriented. We will strive to work with Tencent and to continue to deliver innovative products," said Hui Kuok, Chair of Shangri-La Asia Limited.
Smart Hotel solutions, for Shangri-La will aim to deliver more convenience and a personalised experience for customers.
Dowson Tong, senior EVP of Tencent said: "Our partnership can help Shangri-La enhance its capability in providing services and greater operational efficiency."
The partnership will eventually be expanded beyond hotels to include Shangri-La’s real estate operations in shopping malls and serviced apartments, as well as in more than 500 hotel restaurants.
