Shock for Uber riders after pricing glitch

Monday, 22 Jul, 2019 0

A wayward decimal point has led to some Uber riders getting a nasty shock.

A billing glitch seems to have taken surge pricing to a whole new level.

Riders took to social media to vent about erroneous charges, which is some cases charged them thousands of dollar extra.

Customer Kelley Rowe booked a short San Diego Airport pick-up to downtown ride for $13.08.

However she says Uber tried to charge her card $1,308.

It came to light before the ride after her credit card company queried the charge, suspecting fraud.

"I’m very lucky I had a credit card attached and not a debit card," Rowe said.

Other riders tweeted similar stories but it is not clear how widespread the problem was.

The Washington Post reported it affected an unknown number of riders in San Diego and Washington D.C, and the glitch is a ‘known’ issue, Uber said.

The company acknowledged the problem which had charged some users 100 times more than the real cost of their ride.

"Hey @uber, you charged my wife $9672 for a ride that was listed as $96.72, and there’s no way to get in touch with you," Aaron Himelman tweeted last week.

Uber says the snafu is now fixed and is in contact with banks to ensure all affected customers are refunded.

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TravelMole Editorial Team

Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.

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