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Soon to close Doncaster Sheffield rated UK’s best airport
Small airports including Doncaster Sheffield, Exeter and Liverpool John Lennon have topped their big hub rivals.
With many larger hubs crippled by excessive delays and cancellations, Doncaster Sheffield Airport topped the Which? Survey for the fourth consecutive time
Almost 7,500 Which? members were asked to rate their experiences at UK airports over the past two years.
Doncaster Sheffield Airport is however due to shut down imminently, with the last flight departing in the next few weeks.
With a customer score of 85%, travellers praised the ‘fantastic, helpful staff’ and ‘faultless service’, awarding the airport’s employees a full five stars.
The airport also scooped five star ratings for queues through security and at baggage reclaim.
Exeter and Liverpool John Lennon Airports tied in second place in the consumer champion’s survey, with a customer score of 83%.
Exeter scored a near-perfect set of five- star ratings, dropping to two stars only on the choice of shops available.
Liverpool John Lennon Airport also rated highly for wait times, achieving an impressive five stars across check-in, bag-drop, security, passport control and baggage reclaim. This is in sharp contrast to its Northwest rival Manchester, which scooped the dubious accolade of taking the three lowest spots in the rankings including a customer satisfaction score of just 38% for T3.
Guy Hobbs, Editor of Which? Travel said:” This year we’ve witnessed unprecedented chaos at many of the UK’s largest airports. Travellers reported extensive queues and unhelpful staff, with resources pushed to breaking point.”
“Just a few years ago, travellers may have paid little attention to their choice of airport – but now it may just make or break your trip. Wherever possible, we’d recommend opting for smaller airports, which have generally offered a smoother and less stressful experience.”
Ray Monty
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