Tailor-made operator’s new Dolphin technology “cuts the time taken to manage complex itineraries in half”

Specialist tour operator, Italian Journeys, has significantly reduced booking-related overheads associated with its tailor-made travel service after implementing the Dolphin selling and management solution.

The London-based independent travel company offers a range of tailor-made travel services including honeymoons, anniversaries and other special tailor-made holidays throughout Italy. Its bespoke itineraries can frequently include more than 20 travel segments; including flights, accommodation, car-rental, rail as well as chauffer driven transfers and private special experience tours.

Dolphin Dynamics says the component-based design of its solution makes it particularly well-suited to the booking flexibility required by the tailor-made sector. And helps specialist operators maximise margins through greatly increased operational efficiency.

Comprising reservation and product database modules, Dolphin enables operators to efficiently manage and sell their own directly contracted products in conjunction with dynamic inventory sources – including GDSs, low-cost airlines and XML connected suppliers. And leverages a market-proven mid/back-office solution which streamlines fulfillment, reporting, CRM and travel accounting functions – an area not always handled in a sophisticated manner by traditional tour operator technology products.

Dolphin has been up-and-running at Italian Journeys for nearly six months. Summarising its impact on his business the company’s Director, Dino Triantafillou said, “We came across Dolphin at just the right time. To reduce our cost of sale it’s vital we use relevant, modern technology that helps us maximise our operational efficiency. Dolphin has helped us introduce new ways of working that cuts the time to taken to manage complex travel itineraries in half. Enabling us to benefit from improved efficiency, without sacrificing the flexibility or service levels our customers have grown to expect.”

Roberto Da Re, President at Dolphin Dynamics commented, “The successful deployment of Dolphin with Italian Journeys is a great example of how flexible, integrated technology can help travel companies run their businesses more efficiently. Dolphin now offers tour operators a compelling option when searching for a true end to end tour operator solution.”

About Dolphin Dynamics: Dolphin Dynamics Ltd. is a software development company that specialises in developing integrated information solutions for the travel industry.

For further information:
Contact: Andy Davies
email: [email protected]
tel: +44(0)20 8394 6001
web: www.dolphind.com

About Italian Journeys: Italian Journeys has been providing travel arrangements to Italy for the past 16 years. Bringing together a wonderful collection of hotels and houses of character, in idyllic and vibrant locations, from coastal resorts and city breaks to country retreats.

For further information: www.italianjourneys.com