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Teletext Holidays faces court action over refund delays
Teletext Holidays will face court action over refund delays.
After numerous warnings, the Competition and Markets Authority (CMA) said it has filed a court order against the company seeking immediate refunds for customers.
"We’re taking Teletext Holidays to court because we don’t believe they’ve done enough to provide refunds to package holiday customers," the CMA tweeted.
"Companies must abide by consumer protection law and treat their customers fairly. After engaging with Teletext Holidays extensively, we are now requesting a court order to make sure that the company immediately pays back the money it still owes to customers and refunds people within 14 days," CMA chief executive Andrea Coscelli said.
The CMA said parent company Truly Holidays has returned £7 million owed to customers.
The company says it refunded over £10.8 million.
"We have engaged in constructive dialogue with the CMA and continue to vigorously pursue any strategy agreed with the CMA," a Teletext Holidays spokesperson said.
"The Government must ensure there are better protections for holidaymakers’ money, while the Civil Aviation Authority and Competition and Markets Authority must be given stronger powers to take action against companies that break consumer law," Rory Boland, editor of Which? Travel said.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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Teletext Holidays faces court action over refund delays – Support
Teletext Holidays will face court action over refund delays.
After numerous warnings, the Competition and Markets Authority (CMA) said it has filed a court order against the company seeking immediate refunds for customers.
"We’re taking Teletext Holidays to court because we don’t believe they’ve done enough to provide refunds to package holiday customers," the CMA tweeted.
"Companies must abide by consumer protection law and treat their customers fairly. After engaging with Teletext Holidays extensively, we are now requesting a court order to make sure that the company immediately pays back the money it still owes to customers and refunds people within 14 days," CMA chief executive Andrea Coscelli said.
The CMA said parent company Truly Holidays has returned £7 million owed to customers.
The company says it refunded over £10.8 million.
"We have engaged in constructive dialogue with the CMA and continue to vigorously pursue any strategy agreed with the CMA," a Teletext Holidays spokesperson said.
"The Government must ensure there are better protections for holidaymakers’ money, while the Civil Aviation Authority and Competition and Markets Authority must be given stronger powers to take action against companies that break consumer law," Rory Boland, editor of Which? Travel said.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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Sophia Hyder Hock on Global Social Inclusion in Tourism
Sustainable Tourism: Don Welsh on Community Values and Global Collaboration
Jane Cunningham: Enhancing European Engagement in Tourism
Kristin Dunne: Navigating Destination Strategy
Revolutionizing Mobile Connectivity: Boris Bijlstra on HUBBY eSIM
Capturing Glasgow’s Vibrancy: An Interview with Susan Deighan, Chief Executive of Glasgow Life
Lebua Hotel & Resorts: Rajan Khurana on Hospitality and Bangkok’s Charms
Sustainable Tourism and Growth: Insights from Chiravadee Khunsub from Tourism Authority of Thailand
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