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Teletext Holidays faces court action over refund delays
Teletext Holidays will face court action over refund delays.
After numerous warnings, the Competition and Markets Authority (CMA) said it has filed a court order against the company seeking immediate refunds for customers.
"We’re taking Teletext Holidays to court because we don’t believe they’ve done enough to provide refunds to package holiday customers," the CMA tweeted.
"Companies must abide by consumer protection law and treat their customers fairly. After engaging with Teletext Holidays extensively, we are now requesting a court order to make sure that the company immediately pays back the money it still owes to customers and refunds people within 14 days," CMA chief executive Andrea Coscelli said.
The CMA said parent company Truly Holidays has returned £7 million owed to customers.
The company says it refunded over £10.8 million.
"We have engaged in constructive dialogue with the CMA and continue to vigorously pursue any strategy agreed with the CMA," a Teletext Holidays spokesperson said.
"The Government must ensure there are better protections for holidaymakers’ money, while the Civil Aviation Authority and Competition and Markets Authority must be given stronger powers to take action against companies that break consumer law," Rory Boland, editor of Which? Travel said.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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Teletext Holidays faces court action over refund delays – Support
Teletext Holidays will face court action over refund delays.
After numerous warnings, the Competition and Markets Authority (CMA) said it has filed a court order against the company seeking immediate refunds for customers.
"We’re taking Teletext Holidays to court because we don’t believe they’ve done enough to provide refunds to package holiday customers," the CMA tweeted.
"Companies must abide by consumer protection law and treat their customers fairly. After engaging with Teletext Holidays extensively, we are now requesting a court order to make sure that the company immediately pays back the money it still owes to customers and refunds people within 14 days," CMA chief executive Andrea Coscelli said.
The CMA said parent company Truly Holidays has returned £7 million owed to customers.
The company says it refunded over £10.8 million.
"We have engaged in constructive dialogue with the CMA and continue to vigorously pursue any strategy agreed with the CMA," a Teletext Holidays spokesperson said.
"The Government must ensure there are better protections for holidaymakers’ money, while the Civil Aviation Authority and Competition and Markets Authority must be given stronger powers to take action against companies that break consumer law," Rory Boland, editor of Which? Travel said.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Walt Leger on New Orleans’ Resilience and Major Events Ahead
Cindy Mackin Shares Estes Park’s Winter Thrills
Mark Jaronski of Explore Georgia on FIFA World Cup 2026
Connecting Small Businesses to Global Tourism Markets: Nate Huff of Tourism Exchange
North Carolina’s Resilience: Wit Tuttell on Recovery and Tourism
Kittipong Prapattong’s Plan for Thailand’s Tourism Growth: Taxes, Visas, and Campaigns
James Jin: Didatravel’s Journey from China to Global Reach and the Impact of AI on Travel
Darien Schaefer on Pensacola’s Evolution: From Small Town to Global Destination
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