Ten Group to deploy Dolphin technology across international offices and online

Leading concierge company Ten Group has revealed plans to roll-out Dolphin to over 80 global Lifestyle Managers and subsequently across its 16 offices worldwide and 400+ staff. Dolphin’s web service API will also be deployed to power Ten’s online booking engine.

Ten provides global concierge services to over two million high net worth individuals with its expert Lifestyle Managers organising dining, retail, entertainment, home and travel related service requests for its members year round, 24 hours a day.

Dolphin will provide Ten’s team with comprehensive search, cost and booking services for the group’s exclusive Global Hotel Collection, along with links to hotel inventory providers and Amadeus and other flight sources. Ten’s members will be provided with online access to travel products via a bespoke online booking engine built using Dolphin’s XML API technology.

The end-to-end solution will also incorporate reporting, workflow management and customer documentation services using Dolphin’s back office technology.

Commenting on Ten’s decision to roll out Dolphin, Ian Swain, Group Commercial Director said, "We were looking for a technology partner with a proven track record in delivery that demonstrated an understanding of our business needs whilst of course providing the flexible technology platform we require for our discerning client base. The Dolphin Dynamics team impressed us with their commitment towards helping us meet our objectives and their responsiveness in meeting our demanding project timelines."

Andy Mills, Head of Sales & Marketing at Dolphin Dynamics added, "We are very pleased to be working with such a dynamic and forward thinking business. Dolphin is increasingly being seen as the provider of choice for travel companies whose premium service offering requires a technology platform that enhances the selling process while delivering efficiencies and automation throughout the organisation." 

About Dolphin Dynamics: Dolphin Dynamics Ltd. is a software development company that specialises in developing integrated information solutions for the travel industry. Since its first product release in 1996, Dolphin Dynamics has installed its software at over 850 client sites, large and small, for a total of over 13,000 users in 26 countries worldwide. With a combined staff of over 80 across the group, Dolphin Dynamics also provides customised solutions and consulting via its internal technical consultants and external partners.

·         Dolphin is a next generation sales and booking management solution, comprised of a browser-based reservation module providing a single user-friendly interface to suppliers of flights, hotels, car hire, transfers and insurance as well as a fully integrated advanced booking management module and sophisticated product database. Dolphin incorporates a wide range of features for tour operators, retail agencies plus, travel management companies, consolidators and call centres. As such is particularly well suited to travel companies with a mix of business.

Dolphin Dynamics’ worldwide clients include: STA Travel, Travelbag, USAirtours, Osprey Holidays, House of Travel (NZ), Profil Rejser (DK), eDreams, Opodo, Kanoo Travel and Carrier.