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The Travel Network Group is hosting two~Institute of Customer Service (ICS) Training days this week for its members.
Over 55 members from across the Group’s Worldchoice, Travel Trust Association and Independent Travel Experts brands are registered to attend the events which will be facilitated by the group’s senior management team and a training partner, Accelerator Solutions.
"Since becoming members of the Institute of Customer Service four years ago we have achieved phenomenal success, moving our annual feedback score from members from 76.1 to 87.5," said CEO Gary Lewis.
"We are now in a great place to further share our learnings with our members through this training sessions. service, which is why consumers continue to support their local agents.~ This training will help them polish their skills and give them new ideas around practices and processes that will enable them to measure their customer service more effectively."~
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The first is being held today at the Amba Hotel in London and a further training day takes place tomorrow (Wednesday) at Manchester’s Malmaison Hotel.~ ~
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Further training days are planned for later in the year.
