In response to the very serious Jetstar delays on their Hawaii service last week, The Mole asked TravelMole subscribers if they were comfortable selling Jetstar long haul to their clients and a resounding 100% of respondents said that were not.
Jetstar was in damage control yesterday again with two of its aircraft missing Sydney’s landing curfews on Sunday night, delaying passengers overnight and prompting cancellation of an early morning flight, the incident coming after the 300 Australians were stranded for two days at Honolulu airport when their Jetstar plane broke down and the aircraft intended to get them home also broke down.
In the second incident, technical on one of its aircraft caused a delay that grew worse throughout Sunday, the knock-on effect leading to the cancellation of flights from Avalon airport and from the Gold Coast because they were unable to reach Sydney before the city’s 11pm flight curfew.
As a result, a flight leaving Sydney for Hamilton Island at 6.55am on Monday had to be cancelled, with Jetstar’s Simon Westaway telling APP, “We obviously had to put passengers and crew up overnight to our cost and move those aircraft the following morning.”
Jetstar CEO Alan Joyce was interviewed on Sydney’s 2GB yesterday, taking the opportunity to explain that Jetstar did everything it could in both incidents, putting up passengers in hotels, but he did concede in a refreshingly honest comment from an airline executive, that they could have communicated better with the passengers and that would be addressed.
Report by The Mole
